Phone: +49 (0)30 4849 3773     Fax: +49 (0)30 4405 1074


Here you can find a compilation of the most frequently asked questions and answers.
If you cannot find your question and answer, please call or e-mail us directly or use the contact form.


When can I Check-in? The regular Check-in time is 15:00.
If you are arriving earlier, you are welcome to leave your luggage with us.
If you will be arriving after 18:00, please let us know and we will hold the room for you.
When is Check-out? Check-out is at 12:00.
You are welcome to leave your luggage with us.
Is the reception always open? Yes, reception is staffed 24 hours a day.
Does breakfast cost extra? We serve a continental buffet breakfast from 07:00-12:00 which is included in the room tariff.
How can I pay? With cash or one of these cards: Girocard, Maestro, Visa, Mastercard or JCB.
All taxes are included in the price.
How can I access the internet? You can access the internet (free of charge) using either the WiFi network (available in all areas of the hotel)
or the terminal in the reception area.
Where can I park my car? We do not have any parking spaces. There is a charge for parking on the street (Mon. - Sat. / 09:00-24:00).
An EV charging station can be found on the street directly in front of the hotel.
Do the rooms have minibars? No, but drinks are always available at the bar in the reception area.
Do you have barrier-free rooms? Yes, some. Please ask us.
May I bring my dog with me? Yes, and for free. Please let us know in advance.
Do you have a cot for my baby? Yes. Please ask us.
Do I need to bring anything with me? Not really. Sheets and towels are provided. There is soap and shampoo in the bathrooms. If the hairdryer is missing, you can get one at reception.